Question 1

How do you source your diamonds and gemstones?

Accepted Answer

We source our diamonds and gemstones from world-renowned centres such as India, the UK, Antwerp, and New York. Every stone is carefully selected from trusted partners who follow the strictest ethical standards, so you can be sure our collection is completely free from conflict or “blood diamonds.” With their brilliance, rarity, and natural character, our gems are chosen not only for their beauty but also for the peace of mind they bring.

Question 2

Where are you based?

Accepted Answer

Our showroom is based in Hatton Garden, the historic heart of London’s jewellery district. You can visit us at 35 Rear Ground Floor, Greville Street, London EC1N 8TB, where our team will be delighted to welcome you and guide you through our collections

Question 3

Do I need an appointment to visit you?

Accepted Answer

You don’t need to book an appointment to visit our London showroom. But if you’re outside London or the UK, or can’t make it in person, you can still meet with one of our experts through a virtual appointment.
 Just give us a call on +447448284001, and we’ll happily arrange it for you.

Question 4

What makes Amour Jewels different from other jewellers?

Accepted Answer

From our Hatton Garden showroom and online store, we offer jewellery that is made to order and finished to the highest standards of craftsmanship. Unlike large chains, we don’t rely on mass production or inflated pricing—every design is created with precision, individuality, and timeless elegance in mind. Whether you join us in London or order from afar, you’ll experience the prestige of Hatton Garden paired with a bespoke service that makes each piece truly exceptional.

Question 5

What’s the story behind Amour Jewels?

Accepted Answer

Our story began on the streets of Hatton Garden in 2011, driven by a vision to create a jewellery company that honoured traditional craftsmanship while embracing modern design. Years of dedication and experience in London’s historic jewellery quarter laid the foundation for what would become a lasting venture. In 2021, that journey took shape with the opening of our company and showroom, built on the same values of integrity, artistry, and passion. From street beginnings to a boutique presence, our goal has always been to create jewellery that is timeless, meaningful, and truly personal

Question 6

What can I expect when I shop with Amour Jewels?

Accepted Answer

Everything begins with you—your vision, your style, and the story you wish to tell. We’ve built our Hatton Garden showroom and online service to be a place where you can feel comfortable, understood, and guided with complete trust. We don’t see the people we work with as just customers; once you step into our world, you become part of it. Our team takes the time to listen, to advise, and to craft something made just for you. The jewellery is important, but so is the experience—we want you to feel cared for, valued, and confident from start to finish.

Question 7

What is the process for cancelling an order?

Accepted Answer

If you need to cancel an order, please let us know as soon as possible so we can assist you. You can reach us by phone on +447448284001 or by email at amourjewels35@gmail.com.
Once your cancellation has been confirmed, we’ll arrange your refund. This may take 10–12 working days to appear, depending on your payment method. Please note, if an order is not collected within 90 days of arriving in-store, it will be automatically cancelled and subject to a 30% restocking fee

Question 8

Can I return an item if it’s not right for me?

Accepted Answer

We want you to be completely happy with your jewellery. If for any reason it’s not quite right, you can return your order within 30 days from the date it was dispatched. For full details on how returns work, please our return policy or get in touch with us directly—we’ll be glad to guide you through the process.  You can reach us by phone on +447448284001 or by email at amourjewels35@gmail.com.

Question 9

What should I do if my jewellery arrives faulty?

Accepted Answer

We take great pride in the quality of our craftsmanship, but if you ever receive a piece that appears faulty, please contact our customer service team by email or on +447448284001as soon as possible. To return the item, it must be unused and unworn. Once we’ve carefully inspected it, we’ll arrange either a replacement or a refund for you without delay.

Question 10

Can my ring be resized if it doesn’t fit?

Accepted Answer

Yes, most of our rings can be resized if they don’t fit quite right. Some designs—such as engraved rings, eternity bands, or rings needing a major size adjustment—can’t be resized due to their style and setting. If you’re unsure, our team will be happy to advise you. For guidance, you can explore our ring size guide,or simply get in touch with us on +447448284001and we’ll help you find the best solution.

Question 11

Do you offer free resizing services?

Accepted Answer

For plain bands and selected side-stone or non-gemstone rings, we provide one complimentary resizing within 30 days of receiving your piece. This covers adjustments of up to two sizes, either larger or smaller

Question 12

Is it possible to have my ring engraved?

Accepted Answer

Yes, we can engrave most rings to make your piece even more personal. There are a few things to keep in mind: engraving usually adds 3–4 Weekdays to the delivery time, there is a character limit, and once engraved, items are non-refundable and cannot be resized. This means it’s important to order the correct size before requesting engraving—our ring size guide can help if you’re unsure.
If you’d like to discuss engraving your ring, simply contact us on +447448284001 and our team will be glad to assist

Question 13

Can I view your jewellery in-store before buying?

Accepted Answer

Yes, you’re welcome to view our jewellery in person at our Hatton Garden showroom. If you’d like to arrange a visit, simply give us a call on +447448284001 and we’ll be happy to book an appointment that suits you.

Question 14

Why do men’s rings cost more than women’s rings?

Accepted Answer

Men’s rings are usually larger in size and design, which means they require more metal to craft. This naturally makes them higher in price compared to women’s rings, though the cost is always relative to the weight and materials used.
If you’d like to discuss pricing or have any questions, you can reach us on +447448284001 or email us at amourjewels35@gmail.com.

Question 15

Do you provide interest-free payment options?

Accepted Answer

Yes, we do offer an interest-free payment option. You can choose to pay half of the amount when placing your order and the remaining half once you receive your jewellery. This way, you can enjoy peace of mind while spreading the cost without any extra charges.
If you’d like to learn more or need help arranging this, please contact us on +447448284001 or email amourjewels35@gmail.com and we’ll be glad to assist you.

Question 16

How is my order delivered?

Accepted Answer

We offer free delivery across the UK, with every order fully insured until it is safely signed for. International delivery is also available, with costs and timeframes varying depending on the destination. If a delivery cannot be completed, your parcel will be held at the local depot and instructions will be provided for redelivery or collection. 
If you’d like to discuss delivery in more detail, please contact us on +447448284001 or email amourjewels35@gmail.com.

Question 17

Can I collect my order from your showroom?

Accepted Answer

Yes, you can choose to collect your order directly from our Hatton Garden showroom. To arrange a collection, please contact us on +447448284001 and we’ll be happy to book a convenient time for you. When collecting your jewellery, you’ll need to present a valid photographic ID, such as a passport or driving licence, to ensure safe handover.

Question 18

How can I track my order?

Accepted Answer

Once your order has been dispatched, you’ll receive an email with your tracking number and delivery details so you can follow its progress. For custom-made items, the usual delivery timeframe is 2–3 weeks, and we’ll keep you updated throughout the process by email.
If you need any further assistance, please contact us on +447448284001 or email amourjewels35@gmail.com.

Question 19

Can my order be delivered to a different address than my billing address?

Accepted Answer

Yes, we can deliver to an alternative address if needed. For security purposes, we may request additional identification before dispatching your order to a non-billing address.
For further assistance, please contact us on +447448284001 or email amourjewels35@gmail.com.

Question 20

Is my jewellery secure during delivery?

Accepted Answer

Yes, your jewellery is fully protected in transit. We work with trusted delivery partners, and every order is insured against loss, theft, or damage until it has been safely signed for.
If you need to return an item, it is your responsibility to insure the parcel during transit, as we cannot be held liable for items lost on their way back to us.
For more information, please contact us on +447448284001 or email amourjewels35@gmail.com.

Question 21

What is your jewellery returns policy?

Accepted Answer

We want you to shop with complete confidence. If for any reason your jewellery isn’t quite right, you can return it within 30 days of dispatch, as long as it is unworn, in perfect condition, and still has its tag attached.
If you choose to return an item by post, please make sure the parcel is insured, as we cannot be held responsible for items lost in transit.
For guidance or help with arranging a return, contact us on +447448284001 or email amourjewels35@gmail.com—we’ll be happy to assist you.

Question 22

What is your exchange policy?

Accepted Answer

We want you to be delighted with your jewellery, and if it’s not quite what you hoped for, we can usually arrange an exchange. Some items, such as engraved pieces or those created through our bespoke jewellery service, are not eligible for exchange due to their personalised nature.
If you’d like to explore your exchange options, our team will be glad to guide you. You can reach us on +447448284001 or email amourjewels35@gmail.com.

Question 23

How can I return my jewellery?

Accepted Answer

We truly hope you’ll love your jewellery, but if you’d like to return it, you can send it back to us by tracked and insured post. Please make sure to review our full returns policy for all the details, including conditions for returning your piece.
If you have any questions or would like assistance with your return, our team will be happy to help—simply contact us on +447448284001 or email amourjewels35@gmail.com.

Question 24

How long will my refund take?

Accepted Answer

Refunds are usually processed within 10–12 working days, though the exact time can vary depending on your payment method.
If you’d like to check on the progress of your refund or need any assistance, please contact us on +447448284001 or email amourjewels35@gmail.com

Question 25

Can my ring be resized?

Accepted Answer

We provide a range of resizing services depending on the style and complexity of your ring. Most worn rings can be resized, with the exception of full eternity rings. Please see below for details of our resizing process and further information. If you have any questions about your ring size, our team is always here to help.

Question 26

Ring Resizing: Engagement & Diamond Styles

Accepted Answer

For plain bands and non-diamond or non-gemstone rings, we offer one complimentary resizing of up to two sizes (up or down) within 30 days of receiving your jewellery. If the adjustment required is more than two sizes, a fee of £59 will apply.
For diamond or gemstone-set engagement rings—including custom-made designs—each piece must first be assessed to confirm whether resizing is possible or if the ring will need to be remade. In either case, resizing of up to two sizes is complimentary, while adjustments beyond this will incur a minimum charge of £59.

Question 27

Ring Resizing: Eternity Bands

Accepted Answer

Full eternity rings cannot be resized due to the nature of their setting. Instead, they can be replaced within 30 days of receipt. Please contact our team to discuss the available options for your ring. The price will vary depending on the difference in size, with a minimum charge of £59.
For half and three-quarter eternity rings, each piece must be carefully assessed to confirm whether resizing is possible or if the ring will need to be remade. Costs will depend on the size adjustment required, with a minimum charge of £59.

Question 28

Ring Resizing: Wedding Bands

Accepted Answer

For plain wedding bands and non-diamond or non-gemstone rings, we offer complimentary resizing of up to two sizes (up or down) within 30 days of receiving your jewellery. For adjustments beyond two sizes, a fee of £59 will apply. All rings are carefully assessed by our team before confirming the cost.
For diamond-set or gemstone-set wedding rings, each piece must be inspected to ensure the setting allows for resizing. Our team will advise whether the ring can be adjusted or if an alternative option is required.

Question 29

Ring Resizing: Bespoke Designs

Accepted Answer

Complimentary resizing is not available for bespoke rings, but where possible, we can resize them for a fee starting from £59. Once we receive your request, our team will carefully assess whether resizing is possible and discuss the best approach with you. In some cases, depending on the complexity of the design, resizing may involve additional costs or even require the ring to be remade entirely. Any additional charges will always be shared with you in advance before work begins.
Bespoke orders cannot be refunded, though they may be exchanged. The exchange cost will depend on the design chosen. For more information or to discuss your bespoke piece, please contact us at amourjewels35@gmail.com or call +447448284001.

Question 30

Ring Resizing: Where to Send Your Jewellery

Accepted Answer

If you are sending your ring to us for resizing, please use the following address:
Amour Jewels
35 Rear Ground Floor
Greville Street
Hatton Garden
London EC1N 8TB
Please ensure your parcel is securely packaged and sent using an insured, trackable delivery service for peace of mind.

Question 31

Warranty

Accepted Answer

Every piece of our jewellery is handcrafted with care and thoroughly inspected to meet the highest standards of quality. To give you peace of mind, all our jewellery comes with a 12-month warranty covering manufacturing defects
If you would like to arrange a repair or have any questions about our warranty, please contact us at amourjewels35@gmail.com or call +447448284001. Once your jewellery is received, it will be assessed by our specialists, and if any additional work outside of the warranty is required, we will let you know before proceeding.

Question 32

Refunds & Returns Policy

Accepted Answer

At Amour Jewels, we want you to feel confident when shopping with us. That’s why we offer a 30-day returns policy from the date your order is dispatched. If your jewellery isn’t quite right, you may return it for a refund or exchange, provided it is unworn, in pristine condition, and with the original tag attached.
Important notes:
•	Engraved items cannot be returned or exchanged.
•	Bespoke and special orders are non-refundable but may be considered for exchange.
•	Resized items are not eligible for return or exchange.
All returns are carefully inspected by our team before being accepted. This assessment usually takes 10–12 working days to complete.

Question 33

Returning Your Jewellery

Accepted Answer

If you would like to return your order for a refund or exchange, please follow these steps:
1.	Contact us at amourjewels35@gmail.com or call +447448284001, stating your name, order number, courier details, tracking number, and reason for return.
2.	Use the original packaging (or similar secure packaging) and clearly label the parcel with our returns address.
3.	Include all certificates and paperwork received with your order. Missing documents may delay or reduce your refund amount.
4.	Always send returns via a trusted courier with full insurance and tracking.
5.	For security reasons, please do not write “diamonds,” Amour Jewels,” or “jewellery” anywhere on the parcel.
Our returns address is:
Amour Jewels
35 Rear Ground Floor
Greville Street
Hatton Garden
London EC1N 8TB

Question 34

Refunds & Exchanges

Accepted Answer

Once your return is received and approved by our Quality Team, your refund will be processed within 10–12 working days depending on your payment method.
If your jewellery shows signs of wear, damage, alteration, or tampering, it will not be accepted for refund.
We encourage all customers to inspect their jewellery immediately upon receipt and notify us right away at amourjewels35@gmail.com if there are any concerns.

Question 35

Damaged or Faulty Items

Accepted Answer

If your package arrives damaged, please refuse delivery or contact us immediately. For damage identified after delivery, you must notify us within 24 hours of receipt. Returned jewellery must be unworn and in pristine condition.
Any item altered, resized, or repaired by a third party not authorised by Amour Jewels will void your warranty.

Question 36

Jewellery Repairs

Accepted Answer

Most repairs take 10–14 working days to complete. If your jewellery has a manufacturing fault, our Lifetime Manufacturing Warranty covers the repair free of charge. Should your item require remaking, please allow 2–4 weeks for completion.
For repair enquiries, please email amourjewels35@gmail.com or call +447448284001.

Question 37

Ring Resizing

Accepted Answer

We provide resizing services depending on the ring style and design:
•	Plain bands / non-diamond or gemstone rings – one complimentary resizing up to two sizes within 30 days of receipt. Beyond this, a £59 fee applies.
•	Engagement & diamond-set rings – resizing up to two sizes complimentary. Adjustments beyond this start at £59, subject to an assessment of whether resizing is possible or if remaking is required.
•	Full eternity rings – cannot be resized. They may be replaced within 30 days, with costs starting from £59, depending on the size difference.
•	Half or three-quarter eternity rings – assessed individually to confirm if resizing is possible or if remaking is needed. Minimum charge of £59 applies.
•	Wedding bands – complimentary resizing up to two sizes within 30 days; beyond this, £59 applies, following an assessment.
•	Bespoke designs – resizing is not complimentary. Where possible, resizing starts from £59, but may incur additional costs or require remaking. Bespoke orders cannot be refunded, though exchanges may be arranged depending on the new design chosen.
Resizing Address:
Amour Jewels
35 Rear Ground Floor
Greville Street
Hatton Garden
London EC1N 8TB
Replating
To keep your white gold jewellery looking its best, rhodium plating, cleaning, and polishing are available for £59. Contact us to arrange this service.

Question 38

Questions About Your Refund or Exchange

Accepted Answer

If you’d like to discuss any part of our refunds and returns policy, please don’t hesitate to reach out. You can email us at amourjewels35@gmail.com or call +447448284001 and a member of our team will be happy to assist you.

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